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Newham Older People's Survey

The London Borough of Newham has commissioned CSC to survey the views of residents of sheltered accomodation for the elderly in the Borough. The project's objective is to gather their views on their housing and service needs, so that this information can be used to plan services in the coming years.

A key element of our proposal was that we should recruit and train a team of local people to undertake the face to face interviews on our behalf. This will help to build the team's personal skills and confidence, but it also helps our investigation in that we shall be able to ensure that any language problems are overcome. Furthermore, any reluctance among potential interviewees to contribute should also be overcome, as we have found on many previous occasions that people are often more willing to contribute to a survey if they are interviewed by someone that they know or can relate to.

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